Terms & Conditions

Terms and Conditions

These terms and conditions (hereinafter referred to as the "Agreement") establish a legally binding arrangement between you and DRIVEN GLOBAL GENERAL SERVICES (referred to as the "Company," "we," "us," or "DRIVEN"), an entity headquartered in ABUDHABI. To access and utilize the Service, as defined herein, and the corresponding Application, as defined herein, you are required to consent to the stipulations delineated below. By availing yourself of any services provided by the Company (collectively referred to as the "Service"), or by downloading, installing, or employing any affiliated application supplied by the Company (collectively referred to as the "Application"), you explicitly acknowledge and agree to be bound by the terms of this Agreement. Furthermore, you acknowledge your understanding that the Agreement encompasses all subsequent revisions and supplements, which may be published periodically at http://driven.llc/terms, https://mydriven.ae/terms, or disseminated through the Service.

The Company retains the prerogative to amend this Agreement or its associated policies governing the Service or Application, at any juncture, with such alterations taking effect upon the issuance of an updated version of this Agreement at http://driven.llc/terms, https://mydriven.ae/terms, or via the Service. The onus rests upon you to regularly peruse this Agreement. Your sustained use of the Service or Application subsequent to any such modifications shall be construed as an expression of your consent to abide by the revised terms.

DRIVEN - Automotive Care Service

DRIVEN is an automotive care service that enables users to request automobile services through the utilization of a mobile application.

Key Content-related Terms

Content: means text, graphics, images, music, software (excluding the Application), audio, video, information or other materials.
Company Content: means Content that Company makes available through the Service or Application, including any Content licensed from a third party, but excluding User Content.
User: means a person who accesses or uses the Service or Application.
User Content: means Content that a User posts, uploads, publishes, submits or transmits to be made available through the Service or Application.
Collective Content: means, collectively, Company Content and User Content.

Representations and Warranties

By using the Application or Service, you expressly represent and warrant that you are legally entitled to enter this Agreement. If you reside in a jurisdiction that restricts the use of the Service because of age, or restricts the ability to enter into agreements such as this one due to age, you must abide by such age limits and you must not use the Application or Service. By using the Application or the Service, you represent and warrant that you have the right, authority and capacity to enter into this Agreement and to abide by the terms and conditions of this Agreement. Your participation in using the Service and/or Application is for your personal use and the use of others that have explicitly authorized you. You may not authorize others to use your user status, and you may not assign or otherwise transfer your user account to any other person or entity. When using the Application or Service you agree to comply with all applicable laws from your home nation, the country, state or Emirate and city in which you are present while using the Application or Service.

Usage of Service and Application

You may only access the Service using authorized means. The Company reserves the right to terminate this Agreement if you use the Service or Application with an incompatible or unauthorized device.

By using the Application or the Service, you agree that:

You will only use the Service or Application for lawful purposes; you will not use the Services for sending or storing any unlawful material or for fraudulent purposes.
You will not use the Service or Application to cause nuisance, annoyance, or inconvenience.
You will not impair the proper operation of the network.
You will not try to harm the Service or Application in any way whatsoever.
You will not copy or distribute the Application or other content without written permission from the Company.
You will only use the Application and Service for your own use and will not resell it to a third party.
You will keep secure and confidential your account password or any identification we provide you which allows access to the Service.
You will provide us with whatever proof of identity we may reasonably request.
You will only use an access point, 3G or 4G data account (AP) which you are authorized to use.
License Grant, Restrictions and Copyright Policy

Motor & Other Insurance Service

Insurance is provided by UniTrust Insurance Broker LLC, a duly licensed professional insurance broker registered under the Commercial License No. 570764 and Insurance Authority Registration No. 188, established to operate in UAE from the year 2005 to provide specialized and proficient insurance consultancy services to its valuable clients.

VEHICLE SERVICING ONLINE

Some of our service packages online are based on service and labor charges only and do not include any parts cost. Parts cost will be additional and will be agreed and paid in full by the customer after completion of the service but prior to the vehicle delivery.

COLLECTION AND DELIVERY

Our free collection and delivery service is a service where either DRIVEN or one of our approved service agents will collect and deliver your vehicle to you for free when you purchase any service package online. The driver will arrive at the agreed location you provide at the time of placing the booking and will carry out an onsite inspection / damage report which once checked you must sign to confirm. This report will then be sent to you via email and SMS to the information you provided upon registration on http://driven.llc/ or https://mydriven.ae/

Please ensure you remove all your valuables and belongings before handing over your vehicle to our driver as we will take no liability on any missing items. Your vehicle will go through multiple departments involving a third party workshop. Although our workshops can be trusted, we cannot accept any liability for missing items.

Pick up and delivery charges applicable (charges based on pick up/drop location) in case the services/repair jobs are canceled anytime by the customer, once the vehicle is collected from customer location.

PAYMENT

Payment must be made online to secure your booking using our secure payment gateway. At the time of the booking, we will only charge you for the service package. Please remember our service packages do not include parts and these incur an additional cost. Once the free vehicle health check has been carried out, we will then send you the price for the parts and the price for any additional work your car requires. The service parts must be paid for, but the additional work is your choice. You are free to repair your vehicle elsewhere. Visa or MasterCard debit and credit cards in AED will be accepted for payment.

Once the payment is made, the confirmation notice will be sent to the client via email within 24 hours of receipt of payment.

VEHICLE PARTS

For parts, you have two options at the time of booking.

Option One: You supply your own parts. If you choose this option, please leave the parts in the vehicle on the day of the service. Please also remember with option one we cannot offer any form of warranty or guarantee for the parts you supply; we can only offer labor warranty for any service or repair work we carry out on your vehicle.

Option Two: You buy your parts from DRIVEN 3rd party service provider. Any special order parts will require payment in advance. The parts will be ordered from the parts suppliers, and the order will be non refundable. The shipment of the special order parts may be delayed from the given expected delivery date due to third party logistics. Once the parts arrive, you will be notified.

Car Recovery & Towing Service

You understand that use of the Services may result in charges to you for the Servicesorgoods Receive from a 3rd Party Provider (“Charges”). After you have received Services or goods obtained through your use of the Service, DRIVEN will facilitate your payment of the applicable Charges on behalf of the 3rd Party Provider in its capacity as limited payment collection agent. Payment of the Charges in such manner shall be considered the same as payment made directly by you to the 3rd Party Provider. Charges will be inclusive of applicable taxes where required by law. Charges paid by you are final and non-refundable, unless otherwise determined by DRIVEN. All Charges are due immediately and payment will be facilitated by DRIVEN using the preferred payment method designated in your Account, after which DRIVEN will send you a receipt by email. If your primary Account payment method is determined to haveexpiredor be invalid or otherwise not able to be charged, you agree that DRIVEN may, as the 3rd Party Provider’s limited payment collection agent, accept a request from you for payment through cash. Any payment through cash must be agreed in advance with DRIVEN and the 3rd Party Provider. The DRIVEN service supports both Visa and MasterCard debit and credit cards and deductions will be made in United Arab Emirates Dirham (AED). Cardholders must retain a copy of their transaction records and the DRIVEN User T&C. As between you and DRIVEN, DRIVEN reserves the right, and at its sole discretion, to establish, remove and/or revise Charges for any or all services or goods obtained through the use of the Services. DRIVEN will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof. This payment structure is intended to fully compensate the 3rd Party Provider for the services or goods provided. You understand and agree that, while you are free to provide additional payment as a gratuity to any 3rd Party Provider who provides you with services or goods obtained through the Service, you are under no obligation to do so. Gratuities are voluntary. After you have received services or goods obtained through the Service, you will have the opportunity to rate your experience and leave additional feedback about your 3rd Party Provider. You shall provide your ratings and feedback in good faith and the use of derogatory terms or expletives isstrictly forbidden.

Limitation of Liability

DRIVEN shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, personal injury, or property damage related to, in connection with, or otherwise resulting from any use of the services. DRIVEN shall not be liable for any damages, liability, or losses arising out of: (i) your use of or reliance on the services or your inability to access or use the services; or (ii) any transaction or relationship between you and any 3rd Party Provider. DRIVEN shall not be liable for delay or failure in performance resulting from causes beyond its reasonable control. In no event shall DRIVEN’s total liability to you in connection with the services for all damages, losses, and causes of action exceed the amount payable by you for the using that DRIVEN service.

Warranty

Parts warranty is only for manufacturing defects, wear and tear of components is not covered under the warranty policy. Warranty certificate will be provided once the services are completed and only after the payments are made. Start and end date of the warranty will be mentioned in the warranty certificate. Any electrical component failure is not covered under the warranty. Warranty will get void in case any alterations (part uninstalled/reinstalled/damaged, etc.) are observed in the jobs/repairs performed by DRIVEN. Any consequential damages in the parts installed due to the vehicle stranded in the workshop for more than 30 days. For all warranty claims, the affected parts would be uninstalled, reviewed, and observations will be shared by our technical team, vehicle delivery timeline will be subjective to the parts availability & repairs on the vehicle. DRIVEN 3rd party recovery service provider is only liable for the collection and delivery of the vehicle under warranty claims, any Courtesy Car or Rental Cars will not be accommodated. Initially diagnosing & recovery charges will be applicable for all returning/complaint vehicles regardless of the warranty policy. However, if concerns are related to the previous jobs/repairs, these charges will be waived off. Used parts and parts sourced by the customer will not be covered under the scope of warranty.

License Granted by User

We may, in our sole discretion, permit Users to post, upload, publish, submit, or transmit User Content. By making available any User Content on or through the Service or Application, you hereby grant to the Company a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, and otherwise exploit such User Content only on, through, or by means of the Service or Application. The Company does not claim any ownership rights in any User Content, and nothing in this Agreement will be deemed to restrict any rights that you may have to use and exploit any User Content.

You acknowledge and agree that you are solely responsible for all User Content that you make available through the Service or Application. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all User Content that you make available through the Service or Application or you have all rights, licenses, consents, and releases that are necessary to grant to the Company and to the rights in such User Content, as contemplated under this Agreement; and (ii) neither the User Content nor your posting, uploading, publication, submission, or transmittal of the User Content or Company’s use of the User Content (or any portion thereof) on, through, or by means of the Service or Application will infringe, misappropriate, or violate a third party’s patent, copyright, trademark, trade secret, moral rights, or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

Application License

Subject to your compliance with this Agreement, the Company grants you a limited non-exclusive, non-transferable license to download and install a copy of the Application on a single mobile device or computer that you own or control and to run such copy of the Application solely for your own personal use. Furthermore, with respect to any Application accessed through or downloaded from the Apple App Store (“App Store Sourced Application”), you will use the App Store Sourced Application only: (i) on an Apple-branded product that runs iOS (Apple’s proprietary operating system software); and (ii) as permitted by the “Usage Rules” set forth in the Apple App Store Terms of Service. The Company reserves all rights in and to the Application not expressly granted to you under this Agreement.

Accessing and Downloading the Application from iTunes

The following applies to any App Store Sourced Application:

You acknowledge and agree that (i) this Agreement is concluded between you and the Company only, and not Apple, and (ii) the Company, not Apple, is solely responsible for the App Store Sourced Application and content thereof. Your use of the App Store Sourced Application must comply with the App Store Terms of Service.

Payment Terms

Any fees that the Company may charge you for the Application or Service are due immediately and are non-refundable other than in circumstances in which the Company considers that a refund is justified and you have notified the Company within 72 hours of the booked start time of the relevant trip. This no refund policy shall apply at all times regardless of your decision to terminate your usage, our decision to terminate your usage, disruption caused to our Application or Service either planned, accidental, or intentional, for any reason whatsoever. The Company reserves the right to determine the final prevailing pricing. Please note the pricing information published on the website may not reflect the prevailing pricing.

The Company, at its sole discretion, makes promotional offers with different features and different rates to any of our customers. These promotional offers, unless made to you, shall have no bearing whatsoever on your offer or any contract with the Company. The Company may change the fees for the Service or Application, as we deem necessary for our business. We encourage you to check back at our website periodically if you are interested in the Company’s charges for the Service or Application.

We accept payments online using Visa and MasterCard credit/debit cards in AED (or any other agreed currency). Once the payment is made, a confirmation notice will be sent to the client via email within 24 hours of receipt.

Delivery Policy

DRIVEN Website, DRIVEN APP will NOT deal or provide any services or products to any of OFAC (Office of Foreign Assets Control) sanctions countries in accordance with the law of the UAE.

Multiple services may result in multiple postings to the cardholder’s monthly statement.

If the customer has availed our valet service and the vehicle requires extra fuel at any point of time during the delivery of service, a fuel surcharge would be levied in addition to other service charges.

Customer should remove any valuable belongings kept in the car before handing it over. DRIVEN will not take responsibility for any items that may get misplaced or lost.

Pricing Policy

Adding a service in your cart does not reserve the price shown at that time.

It is possible that a service's price may decrease between the time you place it in your basket and the time you purchase it.

DRIVEN classifies cars as per their engine oil requirement. Generally, a car is considered "COMPACT" if the oil requirement is up to 4 litres, "SEDAN" (or "COUPE") if the oil requirement is between 4 to 6 litres and "SUV" if the engine oil requirement is 6 litres and above.

DRIVEN reserves the right to refuse servicing (at the ordered prices) against an order where car classification specified by the user while ordering the services is found to be inaccurate.

Promotions Policy

When redeeming a promotional code (or voucher code) advertised on our website or social media accounts, you must check the eligibility of the said offer.

Credits Policy

DRIVEN Credits, also known as Wallet or Credits, is credit that may be applied to a customer’s account at DRIVEN's discretion.

Credits can only be redeemed against orders placed on the mobile app by the customer himself; They cannot be availed for offline orders or orders placed by DRIVEN staff on behalf of the customer.

Cancellation & Refund Policy

Refunds, if any, will only be processed through the original mode of payment.

Refunds will only be made against the amount paid by the customer through the original mode of payment, adjusted for any promotions, charge backs, DRIVEN credits or unverifiable activity.

Warranty Policy

Warranties are applicable only for the parts and services that DRIVEN has provided.

All claims need to be addressed via email and be given a minimum of 7 business days to be examined, verified and processed.

Child Seat Policy

If you have ordered any DRIVEN interior cleaning service for your car, it is your responsibility to remove and reattach the child safety seat. DRIVEN or DRIVEN 3rd party service provider staff will not remove or change the position of child seats, even if instructed by the customer. The Company is not and will not be held responsible for any untoward event arising out of improper handling of child seats before and after the service.

Intellectual Property Ownership

The Company alone (and its licensors, where applicable) shall own all right, title and interest, including all related intellectual property rights, in and to the Application and the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Application or the Service. This Agreement is not a sale and does not convey to you any rights of ownership in or related to the Application or the Service, or any intellectual property rights owned by the Company. The Company name, the Company logo, and the product names associated with the Application and Service are trademarks of the Company or third parties, and no right or license is granted to use them.

Third Party Interactions

During use of the Application and Service, you may enter into correspondence with, purchase goods and/or services from, or participate in promotions of third party service providers, advertisers or sponsors showing their goods and/or services through the Application or Service. Any such activity, and any terms, conditions, warranties or representations associated with such activity, is solely between you and the applicable third-party. The Company and its licensors shall have no liability, obligation or responsibility for any such correspondence, purchase, transaction or promotion between you and any such third-party. The Company does not endorse any sites on the internet that are linked through the Service or Application, and in no event shall the Company or its licensors be responsible for any content, products, services or other materials on or available from such sites or third party providers. The Company provides the Application and Service to you pursuant to the terms and conditions of this Agreement. You recognize, however, that certain third-party providers of goods and/or services may require your agreement to additional or different terms and conditions prior to your use of or access to such goods or services, and the Company disclaims any and all responsibility or liability arising from such agreements between you and the third party providers.

Conduct of Users

By entering into this Agreement or using the Application or the Service you agree that (1) you will comply with the laws of the United Arab Emirates, Qatar, or Saudi Arabia (whichever is applicable). You will be solely responsible for any failure to comply with this provision.

Access to Service Site / Vehicles

By entering into this Agreement or using the Application or the Service you agree that you will guarantee the access to service site and/or vehicle – be it an individual parking of a villa, apartment parking, community parking, public parking, commercial parking lot, etc. – to DRIVEN & DRIVEN App 3rd parties partners staffs in order to provide the requested service(s).

Indemnification

By entering into this Agreement and using the Application or Service, you agree that you shall defend, indemnify and hold the Company, its licensors and each such party’s parent organizations, subsidiaries, affiliates, officers, directors, Users, employees, attorneys and agents harmless from and against any and all claims, costs, damages, losses, liabilities and expenses (including attorneys’ fees and costs) arising out of or in connection with: (a) your violation or breach of any term of this Agreement or any applicable law or regulation, whether or not referred to in this Agreement; (b) your violation of any rights of any third party, including any providers of transportation services, or (c) your use or misuse of the Application or Service.

Agreement Validity

This agreement of service is considered to be in force from the date and time, you sign up with the company and remains valid until your customer account is active in the Company’s database. Your customer account can be removed due to breach of any contractual clauses in this agreement or as a result of an explicit written notice by either of the two parties.

Disclaimer of Warranties

The company makes no representation, warranty, or guaranty as to the reliability, timeliness, quality, suitability, availability, accuracy, or completeness of the service or application.

Internet Delays

The company's service and application may be subject to limitations, delays, and other problems inherent in the use of the internet and electronic communications.

Limitation of Liability

In no event shall the company’s aggregate liability exceed the amounts actually paid by and/or due from you in the six (6) month period immediately preceding the event giving rise to such claim. if the claim is not submitted within 15 days from the day of service, the company will not be liable for more than 75 percent of the amounts paid by and/or due from you, until the rest of the warranty period. in no event shall the company and/or its licensors be liable to anyone for any indirect, punitive, special, exemplary, incidental, consequential or other damages of any type or kind (including personal injury, loss of data, revenue, profits, use or other economic advantage). the company and/or its licensors shall not be liable for any loss, damage or injury which may be incurred by you, including but not limited to loss, damage or injury arising out of, or in any way connected with the service or application, including but not limited to the use or inability to use the service or application, any reliance placed by you on the completeness, accuracy or existence of any advertising, or as a result of any relationship or transaction between you and any third party service provider, advertiser or sponsor whose advertising appears on the website or is referred by the service or application, even if the company and/or its licensors have been previously advised of the possibility of such damages.

Assignment

This Agreement may not be assigned by you without the prior written approval of the Company but may be assigned without your consent by the Company to (i) a parent or subsidiary, (ii) an acquirer of http://driven.llc/terms, https://mydriven.ae/terms, or (iii) a successor by merger. Any purported assignment in violation of this section shall be void.

Governing Law

This Agreement is governed by the laws of the United Arab Emirates.

Dispute Resolution

Any dispute, claim or controversy arising out of or in connection with this Agreement, including a dispute, claim or controversy arising in relation to its interpretation or relating to any non-contractual obligations arising out of or in connection with this agreement (a “Dispute”) shall be settled amicably between the parties following the receipt by either party of written notice of the Dispute from the other party. In the event that a Dispute cannot be settled amicably within a period of 60 days from the date on which the relevant party notifies the other in writing that a Dispute has arisen, the parties agree that such Dispute shall be referred to and finally settled by arbitration under the DIFC-LCIA Arbitration Rules (the “Rules”), which Rules are deemed to be incorporated by reference into this Agreement. The seat, or legal place, of arbitration shall be the DIFC. The number of arbitrators shall be three. Each party will nominate one arbitrator for appointment by the LCIA Court. The third arbitrator, who shall act as chairman, shall jointly be nominated by the other arbitrators so nominated and appointed by the LCIA Court. The language to be used in the arbitration shall be English. The award made by the arbitrator shall be final and binding on the parties and may be enforced in any court of competent jurisdiction. To the extent permissible by law, the parties hereby waive any right to appeal against the decision of the arbitrator. This “Dispute Resolution” section will survive any termination of this Agreement.